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Project’s Detail

DESKRIPSI TUGAS AKHIR :
PENGARUH COVID-19 PADA PELAYANAN LAUNDRY HOTEL NOVOTEL BALIKPAPAN
Abstrak (Abstracts)
Laundry Department is a part of the hotel that has duties and responsibilities for all laundry received to it, both from the house laundry or from the guest laundry. However, in the current condition, there is an impact that makes the Laundry at Novotel Balikpapan decreased, it is Covid-19. Covid-19 is a virus that originated from Wuhan, China which caused almost all activities around the world to be dying. During Covid-19 all staffs are required to wear complete Personal Protective Equipment (PPE) such as masks and hand gloves. and the entire Laundry area is cleaned by using a disinfectant before and after work. From this reason the author took the title "The Effect of Covid-19 on the Novotel Balikpapan Hotel Laundry Service". This study aims to determine the role of the laundry section during the Covid-19 period at the Novotel Hotel Balikpapan and to determine the impact of covid-19 on the Novotel Balikpapan laundry by using qualitative research methods and using data analysis techniques of observation, interviews, and documentation conducted at the Novotel Hotel. Balikpapan in the laundry department. The results of the study showed that the Laundry Section continues to work as usual, but during this covid-19 they get additional work, which are ensuring all linen, employee clothes and also the Guest Laundry to remain sterile and there is also an impact received by the Laundry Section during Covid-19, namely the decreasing of. income, then the reduction of employees and overtime of working than before. Laundry adalah bagian hotel yang memiliki tugas dan tanggung jawab terhadap semua cucian yang diterima kepadanya, baik dari house laundry ataupun dari guest laundry (tamu). Namun Pada kondisi saat ini terdapat dampak yang membuat Laundry di Novotel Balikpapan menurun, yaitu Covid-19. Covid-19 adalah virus yang berasal dari Wuhan, China yang menyebabkan seluruh kegiatan diseluruh dunia hampir mati. Selama Covid-19 staff wajib memakai Alat Pelindung Diri (APD) lengkap seperti masker dan hand glove. dan seluruh area Laundry dibersihkan menggunakan disinfektan sebelum dan sesudah bekerja. Dari alasan tersebut penulis mengambil judul “Pengaruh Covid-19 Pada Pelayanan Laundry Hotel Novotel Balikpapan”. Penelitian ini bertujuan untuk mengetahui peran laundry section pada masa Covid-19 di Hotel Novotel Balikpapan dan untuk mengetahui dampak covid-19 pada laundry Novotel Balikpapan dengan cara menggunakan metode penelitian kualitatif dan menggunakan teknik analisis data observasi, wawancara, dan dokumentasi yang dilakukan di Hotel Novotel Balikpapan pada departemen laundry. Hasil penelitian menunjukan Pihak Laundry Section tetap bekerja seperti biasanya, tetapi selama covid-19 ini mereka mendapatkan pekerjaan tambahan yaitu memastikan seluruh linen, pakaian karyawan dan juga Guest Laundry agar tetap steril dan adapula dampak yang diterima oleh Laundry Section selama Covid-19 yaitu menurunnya pendapatan, kemudian berkurangnya karyawan serta pekerjaan yang extra dari sebelumnya.

Keyword : Laundry Section, Dampak, Covid-19, Hotel Novotel Balikpapan

Nilai Properti
: AFDHILLAH HAFIDZ ENDI AL AWWAL, : 952018002, : Politeknik Negeri Balikpapan, : DIVISI KAMAR, : 2021, : Indonesia, : Tugas Akhir, : Prepustakaan Poltekba,

 

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Pembimbing
Tri Retno Nugroho, S.Pd.

E-mail :tri.retno@poltekba.ac.id

www.poltekba.ac.id
Abdul Gafur, S.Pd., M.Pd.

E-mail :abdul.gafur@poltekba.ac.id

www.poltekba.ac.id